Copying an SLA scope

Core TSIs : Service Level Agreements : Preparing SLAs - Contracts : Adding SLA scope records : Copying an SLA scope

To avoid repetitive work, you can add an SLA scope to multiple SLAs or contract lines by copying it to an SLA contract line combination.

Procedure

1. In Addresses , go to SLA scopes.

2. Select the SLA scope to copy.

3. Click Copy to.

In order to copy multiple SLA scopes to multiple contract line combinations, select the SLA scopes to copy and on the Edit menu, click Action on selection > Copy to.

4. In the dialog box select the SLA-contract line combination to which you want to copy the selected SLA scope.

5. Click OK.

6. You have now copied an SLA scope to the selected SLA-contract line combinations.

The selected scope is not copied if an equal scope has already been defined for the destination SLA-contract line combination. To view double scope records per SLA service, go to Contract line details > Contract lines - life cycle. On the action menu, click Report to view SLA Scope Analysis.