Adding SLA scope records
If you link SLA scopes to an SLA contract line specify to which aspects of an organization an SLA applies.
Procedure
1. Go to Addresses > Contracts > Contract details > Contract lines.
2. Select the SLA contract line to which you want to link one or more SLA scopes.
3. Go to SLA scopes & activities > SLA scopes.
4. On the action panel, click Add. In the dialog box, select the contract line to which the SLA scope must be linked.
5. In the data section, complete the relevant fields. For a description of these fields, refer to SLA scope fields.
6. Complete the scope fields as you want to set the scope for search on the contract lines.
For example: the SLA is an 'Emergency call' with a Response and Completion time as ‘Immediate’. The SLA scope can, for example, be linked to the Asset ‘airco unit’ in Space type ‘server room’.
7. Click Save. An SLA scope is created for the selected SLA contract line.
 | The search for SLAs only works correctly if no duplicate SLA scopes are defined on the contract. Use the SLA scope analysis system report to check for duplicate scope records. You can access the SLA scope analysis system report on the Contract lines step by clicking Report on the action menu. |