Adding a service request or reservation
Use this procedure to add a service request or reservation in Service Desk. The Search panel filters can help you to display a list of relevant service requests / reservations to choose from on the Add panel.
Procedure
1. You have applied relevant filters on the Search panel.
2. On the Add panel, look for the required standard service request or reservation.
The new service request / reservation will be based on this standard.
3. Click the service request or reservation to open an Add form.
4. Check the auto-completed data on the form.
5. Change existing data or add additional data as required.
6. Click Submit.
A Confirmation window is displayed with details of the request and a confirmation message that the action was successful.
7. Click Close.
The service request or reservation is now submitted and displayed in the View panel. Any sub-orders and sub-reservations are not visible in Service Desk. They are routed to back office TSIs such as Service Manager or Reservations, where they are assessed, assigned and monitored.