Core TSIs : Service Desk : Service Desk – Features
Service Desk – Features
The following sections describe the order of the processes in Service Desk. Configuring Service Desk involves the following steps:
• Go to Working with the Search panel in order to learn how to filter out the right service requests and reservations for display on the Add panel and the View panel.
• Go to Adding a service request or reservation in order to learn how to enter a new service request or reservation.
• Go to Viewing existing service requests or reservations in order to learn how to retrieve details on existing service requests or reservations.