Core TSIs : Service Desk : About Service Desk - Web Client : Screen layout
Screen layout
As a front-office application, Service Desk has a different layout from most Planon ProCenter TSIs.
The following image displays the screen layout consisting of various sections in Service Desk.
Screen capture of the Service desk showing different layoutsScreen capture of the Service desk showing different layouts
1
Search panel - Displays the filters that you can use to find relevant service requests and reservations, both new and existing ones.
2
Add panel - Here you can start adding new service requests and reservations. The list shows standard orders and can be filtered by entering search criteria on the Search panel.
3
View panel - Here you can look for existing orders. The list can be filtered by entering search criteria on the Search panel.
4
Draft panel - Displays the drafts saved by the current user while trying to add a new service request. If there are no drafts, this panel is not visible.