Issuing returns
Occasionally, the products which have been already issued to a requestor are returned to the purchasing department. Common reasons for a return are:
• the wrong product was issued,
• the product turns out to be defective,
• an excess delivery of the product was made.
As a result, the purchase requisition will remain pending. The purchase department will have to deliver the right product as soon as possible. When an issued product is returned by the requestor, you can create an issue return on the purchase order. See
Creating issuing returns.