Apps : Planon AppSuite : Planon AppSuite - configuration : Configuring My jobs - Order settings : Displaying high priority orders and appointment bookings in My jobs
Displaying high priority orders and appointment bookings in My jobs
As application manager, you can enable back-end staff to mark orders as High priority and/or Appointment booking. This information is sent to the field engineers, so they pick up jobs accordingly. The fields listed below can be configured on the layout of the (standard) order.
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See the Layouts user documentation and Work Orders user documentation for more information.
The following table shows the fields in Work Orders > Order data fields where the relevant settings can be made.
PMFS fields on orders
Appointment booking?
Click Yes if the PMFS order must appear as an appointment booking on the mobile device of the field engineer (internal tradesperson). Once the order is made into an appointment booking, it has a fixed start date. Field engineers can recognize appointment bookings by their icon in the Planon AppSuite app: Screen capture of Appointment booking icon
The default setting in this field is No (no fixed start date).
High priority?
Click Yes if the PMFS order must appear as a high priority order on the mobile device of the field engineer (internal tradesperson). Field engineers can recognize high priority orders by their icon in the Planon AppSuite app: Screen capture of High priority icon
The default setting in this field is No (no high priority).
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It is possible to make an order both a high priority order and an appointment booking, by setting both fields to Yes. In that case, the PMFS order on the field engineer's mobile device is marked by both icons.