Team work assignments
In addition to individual field engineers / tradespeople, work assignments can also be assigned to a maintenance team.
 | In Planon ProCenter , maintenance teams are configured by registering the team as if they were a 'person', in the Personnel TSI and then making a reference to a Team record from the Supporting data > Maintenance teams TSI. See also Configuring teams. |
If a work assignment is allocated to a team, the system creates and sends out a 'team envelope' for each person who belongs to that team. This is how the work is assigned to a group of people. Next, the individual team members decide if and when they accept the work. Team members can only accept work if they are online. Rejecting work can be done both online and offline. For both transactions, accepting or rejecting, team envelopes are returned to the back-office. There, the work assignment data is updated accordingly.
After Planon has processed one team member's envelope for accepting a work assignment:
• status Accepted is set on the work assignment;
• the person who accepted the work is filled in on the work assignment as Internal tradesperson;
• all other team envelopes relating to the same work assignment are revoked and the work removed from the respective mobile devices, because the assignment is already accepted by one team member.