Core TSIs : Knowledge Base : Working with Knowledge Base : Knowledge base categories
Knowledge base categories
A structure allowing you to classify knowledge base items. Knowledge base categories represent a hierarchy. Each category can have multiple sub-categories. You can link knowledge base items to these categories. Each knowledge base item is linked to a single category.
Example
A knowledge base categories structure may look like this:
• Networks
◦ Ethernet
◦ Wireless
◦ VPN connections
• Hardware
◦ Desktops
◦ Laptops
◦ Screens
◦ Printers
• Software
◦ Standard workplace software
◦ Specialized software