General order settings
The common settings applicable to orders can be made on the General tab of Order settings. For a description of the available fields and their impact, refer to General order settings fields.
This tab also enables you to make settings for Rejected order statuses. The below procedure explains how to define these statuses.
Selecting 'Rejected' statuses for an Order
It is possible to define existing (user-defined) statuses as Rejected status(es) on the Orders business object. This enables users to automatically move a request back to first line support when the request is rejected by second line support.
Procedure
1. Go to Business objects > Orders.
2. On the action panel, click Under construction.
3. Select the Business objects settings option.
The Order settings dialog box is displayed.
4. On the General tab, from the Links action panel, click the Rejected statuses option.
The Rejected statuses dialog box appears.
5. Select the status(es) that you want to link as rejected status(es), and move them to In use section.
6. Click OK and close the Order settings dialog box.
 | For more information on reassigning a rejected order, see Reassigning rejected requests/orders. |