Labor hour reversal
It may happen that labor hour records need correction after finalization. Incorrect labor hour records are likely to come from Planon AppSuite users who have prematurely finalized their labor hours on the app. The incorrect records could be corrected by changing the data in the back-office. However, if your organization exports labor hour records from Planon ProCenter to an external, third-party system, it often is impossible or prohibited to update incorrect labor hour records. In that case, incorrect labor hours can be 'neutralized' by adding a reverse record in Planon ProCenter .
The reverse record will undo the initial, incorrect labor hour record, after which the correct labor hour record can be exported. If revenues are subsequently generated by the back-office, the original, incorrect record and its counterpart will be ignored. Only the correct, newly added record is taken into account for the calculation. Any corresponding VAT / tax charges are also corrected.
 | The Reverse labor hours action can only be used in Service Providers solution mode. Also, the Field services through the Planon AppSuite feature switch must be enabled in > . |
You can enable labor hour reversal with the following procedure:
Procedure
1. Go to Layouts on the navigation panel.
2. On All business objects, select the Labor hours business object.
3. Go to the Layouts level and put the relevant layout(s) Under construction.
4. Add the Reversed labor hours field and the Reverse labor hours action to the respective layouts on the layouts panel.
5. Set the Labor hours business object to Completed.
Back-office employees can now use the configured field and action to reverse incorrect labor hour entries in a third-party system. See Work Orders > Labor hour fields for more information.