Service level
In agreement with your customer, you can define various service levels for certain services. These service levels can be used to define specific terms per level and to generate KPIs and revenues accordingly. Example: the introduction of Gold, Silver and Bronze service levels.
When creating a service level, keep the following points in mind:
• You must define service levels per customer.
• You can create any number of service levels per customer.
• Based on the service levels defined for the customer, you can also define applicable service levels per contract line.
• You can define service levels on every type of term, except general terms.
• It is possible to set one of the service levels as a default for a customer (though this is not compulsory). However, if you define a default service level, the service level becomes mandatory on the corresponding order.