Service agreements
A service agreement is a 'catch-all' element that brings together the services that must be delivered under a customer contract and the terms under which these services are to be delivered.
There are several subtypes available for Service agreements that specify to which areas (service components) a service agreement applies:
• Service agreements-asset groups. This type can, for example, apply to all M&E installations.
• Service agreements-assets. This type can, for example, apply to one specific air conditioning unit, or a multiple asset, consisting of identical air conditioning units
• Service agreements-space categories. This type can, for example, apply to all meeting rooms.
• Service agreements-spaces. This type can, for example, apply to one specific meeting room.
• Service agreements-location types. This type can, for example, apply to all logistics centers.
• Service agreements-service locations. This type can, for example, apply to one specific logistics center.
• Service agreements-contract lines. This type applies directly to the linked contract line.
A service agreement can only be applied to the services that are defined in the
Service catalog. You link a service agreement to a contract via a contract line.
The execution of a service agreement is detailed further by linking it to all kinds of relevant terms. These terms can have bearing on time, labor hours, travel, subcontractors, materials or bonus-malus.