Proactive reporting of contractual work
Proactively reported work concerns issues that were detected and reported on site by a designated engineer from the Service Providers organization. Typically, different terms and more favorable prices are applied to this type of work. If your configuration supports proactive reporting of work with its own contractual terms, and if the engineer in question is a designated reporter of this type of work, the system will automatically link the right terms to the order.
A customer contract can be configured for proactively reported work by:
• adding an SLA contract line with contract line type proactive to the relevant contract in Contracts .
• setting the Proactive reporter of work? field in Personnel to Yes for all personnel who are allowed to report this type of work.