Resynchronizing out-of-sync appointments
Appointments can remain out-of-sync if for, some reason, synchronization failed due to Exchange being down, the application being locked, an incorrect configuration, and so on.
To resynchronize appointments manually, go to System info > Exchange appointments and, on the action menu, click on Synchronize appointments.
It is also possible to resynchronize out-of-sync appointments automatically by adding an action definition in Alerts (see the Alerts documentation on how to add a schedule).
For example:
In Alerts, create an action definition to resynchronize out-of-sync appointments efficiently:
• Appointments that have a change date time < current date time -15 minutes.
The filter should be on Base Exchange Appointments, and all out-of-sync statuses should be selected to be sure all appointments (normal/transition time/compound) are resynchronized.