Functional Overview
Connect for Outlook allows users to use Microsoft Exchange clients such as Outlook® / Web Access to invite attendees and create reservations in Planon ProCenter.
Through Connect for Outlook, reservations in Planon ProCenter are synchronized with Exchange so the user can see the availability of rooms and attendees in one view.
 | For a Technical Overview, see Connect for Outlook Administrator’s Guide. |
Phasing out Connect for Outlook
Connect for Outlook is being replaced by Connect for Calendars. This change is handled by an Improved Feature, which means that customers are given time to prepare for it (L116, April 01, 2025).
When choosing to move to Connect for Calendars, customers can use a service to migrate Connect for Outlook data to Connect for Calendars. Depending on the customer's setup (on-premise or Cloud), different C4C apps are available.
 | Data migration is something that should be handled with care and customers are recommended to contact Planon about this. |
The System Setting - Connect for Outlook provides the Migrate C4O to C4C action that will automatically migrate C4O data to C4C data through the use of a background action in combination with Event Connector.
This ensures the proper creation of C4C entities such as external accounts, mailboxes, appointments, etc..
When using:
• C4C-App for EWS API, the solution can be used directly after migrating data.
• C4C-App for Graph API, you must still run an Enterprise Talk definition to convert the Calendar item identifier for use with the Graph API.