E-mail notifications
In various situations, Planon ProCenter sends notifications to Exchange:
• When an appointment is sent from Exchange, Planon ProCenter responds by sending notifications (Accept / Confirmation /Cancel / Decline /Errors).
• When cancelling a reservation in Planon ProCenter, a Cancellation notification is sent to the organizer. When cancellation is not possible, a cancellation error (unable to cancel) is sent to the organizer (the reservation in Planon ProCenter remains active).
• When amending a reservation created from Exchange in Planon ProCenter, the user will receive an email (reservation amended) notifying that the reservation has been amended.
Customers may customize these Accept, Confirm, Decline, Cancellation, Unable to cancel, Reservation amended, and Error notifications. To this effect, customer can define a mail merge report that will only support HTML.
 | For more information on customizing these reports, refer to Connect for Outlook Administrator's Guide > E-mail notifications. |