A C4C app connection can be configured with a synchronization behavior In-the-lead or follows. The selected type of synchronization behavior must be supported by the C4C app that is referenced by the C4C app connection.

The C4C app for Microsoft Graph API supports both types of synchronization behavior.

In general, the synchronization behavior In-the-lead will allow Planon ProCenter to accept/decline an incoming invite/update for an event in a resource in the third-party reservation management system and synchronize the event as a reservation in Planon ProCenter .

The synchronization behavior follows, on the other hand, will allow Planon ProCenter to take over the details of an event as a reservation and decline it if applicable.