Requesting a performance test
The Planon Cloud team requires an official customer request to execute a performance test of a Planon Cloud environment.
The reason for this request is that performance tests might impact the performance of other environments. Therefore, the performance test will have to be monitored closely to ensure that other customers are not affected by it.
 | The Planon Cloud team may interrupt and stop the performance test if issues occur. |
Creating a request
1. On the Customer Portal, create a ticket for Planon support to request a performance test.
2. Provide the following information:
a. Cloud environment to be tested.
b. Start date / time of the test.
c. End date / time of the test.
d. An indication of the expected load.
e. Test target and test tool.
3. The request will be assessed internally and the customer will be notified of the decision.
The request can be approved or rejected. Reasons for rejection can be:
◦ The test could be disruptive for other environments.
◦ The Cloud infrastructure is in maintenance at the requested time window.
◦ A planned upgrade is scheduled at the requested time window.