Observation priority
You can use the separate Observation priorities TSI to define default priorities for observations, standard observations or survey observations. The priority determines when the observed issue should be resolved. The Priority value on the (standard / survey) observation is subsequently taken over to the order that is created by the observation's follow-up action.
 | In general, Priority values that are populated on an order can come from various sources in Planon. With regard to follow-up actions and their related orders: the order's priority will initially be sought in either the Standard order, the SLA or the Asset that is related to the observation. If no priority is filled in on either of these three, the value from the observation's Priority field is filled in on the order. |
• For information on configuring Observation priorities see Adding observation priorities and Observation priority fields.
• For more information about working with Observations, see Assessments and observations > Observations and Follow-up actions.
| | It is possible to automate the 'calculation' of observation priorities. You can use the Planon system calculator Priority calculator. This system calculator can be registered in Field definer . See Settings for the observations business object for more information. You can also create your own custom calculator, using Platform apps > App builder TSI. See Apps Development for general information on building apps on the Planon platform. |