Notification
A communication that is sent to (a group of) users informing them of a specified event in Planon ProCenter that requires their attention.
Notifications are messages, reminders that are sent to
recipients’ email addresses or cell phones even when not logged on to
Planon ProCenter .
Example
A Facility Management (FM) department monitors details on reservation schedules. To improve efficiency and to cut costs, the FM department notifies meeting organizers of pending reservations via email/text messaging a day before, and requests them to cancel the reservation if the meeting will not be held or is postponed.
The meeting organizers check their email and respond appropriately.
Use cases
Notifications are handy in informing:
• The service desk staff about late orders.
• The meeting hosts about pending reservations.
• The employees about returning borrowed assets that are overdue.
• The service desk staff whenever an emergency occurs.
• The contract managers about a specific contract.
• The visitors about parking spaces reserved for them, parking lot access codes and other details required for their visit.
Recipients
The notification recipients should check for alerts regularly in order to take appropriate action.
For example, a service engineer could receive a text message about a high-priority malfunction to be fixed within two hours.
A notification recipient can be a user group (all members), an account, a person, a team, an email address or a phone number. Messages are sent to an email address specified for a user or an account.
Notifications have two statuses: Active and Inactive. A notification is triggered when the status is changed to Active.
Mail merge
Notifications are based on mail merge reports configured in the TSI of the business object for which the alert is to be created.
If you want to create an alert on contracts ending this month, the mail merge report must be created on the Contracts business object.