Time-out monitoring
In addition to enabling monitoring logging and using condition-based notifications to notify system administrators, a third option is to enable time-out monitoring.
If there is a connection issue with the connector, data updates are stalled. It is therefore critical to intervene as soon as possible when such a situation occurs.
To help identify connection issues early, the Planon application provides time-out monitoring functionality. What it does is simply to monitor the connector response - if the IoT backend does not respond within 5 (minimum value) polling cycles, it will set the connector to Immeasurable.
A response can either be an update of the connector itself or a data update of any of the measurement points.
In addition to the monitoring the connector, the same time-out monitoring is available for measurement points. If the measurement point does not receive a response within x polling cycles, it will be set to Immeasurable.
 | • This functionality only works for IoT systems that periodically (with a fixed specified time interval) send a heartbeat/update message for all its measurement points. • Activating this feature results in additional processing time needed on the Planon side. This could affect the system performance, so use with care and only when strictly necessary! • The connector monitoring is only performed if the AWM connector is Active or Immeasurable • If it is configured that updates should only occur during office hours, connector monitoring is restricted to office hours too. |