Enabling monitoring mode
It is possible to enable monitoring mode of connectors. By enabling monitoring mode, all API requests, response and communication is added to the connector's event log.
By being able to check the issues that are logged, it is easier to troubleshoot errors.
Procedure
1. Go to Connectors selection level.
2. On the action panel, click Monitor communication.
A warning message appears, informing you that an event log will be created at the next polling.
3. Click Proceed to complete the setting.
The field Activate monitoring mode? will be set to Yes: monitoring mode has been enabled.
Planon-managed connector
At the next polling, a record is added to the Configurations & logging step. This record will make it possible to troubleshoot errors that the Connector(s) encountered (debug).
Also, when the connector is Immeasurable, this action is launched and a record is added to the event log.
Custom-managed connector
The information is logged in the web server's Tomcat log.
 | • In addition to the technical logs, the information is also displayed in the > step. Here, some information is given about the current and next polling cycle, the number of measurement points, and so on. • After creating the event log, the Activate monitoring mode? field is set to No again. |
| | After a successful run, the application switches off the Activate monitoring mode? and Synchronize fields automatically. However, if encountering issues, the application will continue to try and do this for some time, clogging the process. To overcome this situation, you can inactivate the connector. By inactivating the connector, the Activate monitoring mode? and Synchronize fields will be switched off and the process is reset. After activating the connector again, you can manually enable these fields. |