Adding / Viewing a document
You can add / view documents regarding the selected request. This block can be used for the internal communication between you and your co-workers.
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The following file types are supported: .rtf,.doc,.docx,.txt,.ppt,.pptx,.xls,.xlsx,.pdf.
1. On the Request details page, select the Documents block.
The Request - communication log page is displayed. You can view the existing documents.
2. Select the Add document button at the bottom of the screen..
3. On the Add document details page, enter a Description.
4. In the Document(s) field select Add document.
5. From the Available options pop-up, select From files.
6. Open the document from the relevant location on your device.
7. Select Upload.
The document file is added to the request. The back-office can access the new document via the communication logs on the request.