Active work assignments

Core TSIs : Work assignments : Concepts : Active work assignments

Work assignments have system statuses. See Status model - work assignment system statuses for more details. For certain behaviors, the work assignment system statuses are divided up into three categories: Active, In progress and Ended.

A description of these system statuses is given in the following table:

Status	Description
Active work assignments
Planned	Initial status of the work assignment. A resource is assigned to the work assignment.
Assigned	The work assignment is allocated to a tradesperson and ready to be picked up.
In progress work assignments (these are a subset of Active)
Accepted	The tradesperson has accepted the work assignment and will start work accordingly.
Travel	The tradesperson is 'en route' to start work.
Work	The tradesperson is working on the work assignment.
Wait	The tradesperson cannot continue work and needs to wait (e.g. for a spare part). The clock registering labor hours continues to run.
Paused	The tradesperson is taking a break. The clock registering labor hours is stopped (SLA stop-the-clock).
Ended work assignments
Declined	The tradesperson has declined the Environmental Health & Safety check.
Stopped	The tradesperson has stopped the work while there is still work to be done. The back-office must reassign the remaining work. If the work assignment is a key activity, the order will be put on hold.
Temporary fix	A temporary solution has been provided, but more work is required to resolve the situation.
Done	The work is completed.