System Status | Description | User-defined statuses (IWMS Accelerator) | Budget / costs |
|---|---|---|---|
Reported | This status indicates that it is a newly added request. | Reported | - |
In progress | This status indicates that the work to resolve the reported problem has started. If you add a suborder or change the status of a standard suborder, the request will automatically change to In progress. | Customer escalation Follow-up completed Follow-up required In progress Rejected | - |
Completed | This status indicates that the reported problem has been resolved. If suborders are linked to it, the system will change the status of these suborders to Administratively completed. If the request has one or more suborders and the last suborder changes its status to Administratively completed, the system will prompt you to change the request status to Completed. | Completed Approved | The budget does not commit the estimates that exceed the actual costs. |
Canceled | This status indicates that the request is canceled. If suborders are linked to it, system indicates that the status of these suborders will also change to Canceled. These suborders must have the cancellation status available at all times to enable cancellation. | Canceled | The budget does not commit the estimates that exceed the actual costs. |