Service Desk:
is used by front-office employees to register and allocate service requests, complaints, faults and requisitions from FM customers.

All requests and requisitions that are registered in the Service Desk TSI are processed and monitored in the Work Orders TSI.

Reservations: a reservation may contain a single suborder or multiple suborders, for example catering and cleaning orders.

These suborders are automatically assigned and listed in Work Orders .

Moves : deals with regular moves of personnel, assets or special items.

The move requests and move orders that are added in Moves can be processed and monitored in Work Orders .

Planned Maintenance : deals with maintenance of assets.

The maintenance orders that are added in Planned Maintenance can be processed and monitored in Work Orders .

Assets : enables you to register and retrieve data on your company's assets, such as installations, systems, furniture and other assets.

Any incidents or problems recorded in Service Management can be linked to configuration items in Assets .