Core TSIs : Work Orders : Communication logs : Communication logs for answer lines
Communication logs for answer lines
When questions of a questionnaire linked to an order are answered, the answers to the questions are available at Order details > Answer lines. If it is required to provide additional information - such as documents or photos - as evidence for a question, you can add this information via a communication log at the Communication logs - answer lines selection step. The answer lines documents are also available at the Communication logs - answer lines selection step in the Documents TSI.
For information on the fields, see Communication logs fields.
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Your application manager must add the Communication logs - answer lines selection step to the Work Orders and Documents TSIs. For more information, see Configuring selection levels and selection steps.