If your organization works with the Planon AppSuite app, any related communication logs are added automatically to Order details > Communication logs - orders. Depending on your configuration, communication logs for PMFS orders are added after specific actions are performed on the PMFS mobile devices by field service engineers. These actions include:

The above actions on the mobile device can trigger the creation of a communication log for the back-office, which may include the reason why the field service engineer discontinued, paused or rejected the EHS (Environmental Health and Safety check) during the task on hand. The labor hour registration or the files added to the job are also registered in communication logs. Based on the information from the communication log, back-office staff can subsequently decide to reschedule the order or take other appropriate actions.

In addition to communication logs about actions, you can also use communication logs to set up internal communications between field engineers and the back-office. This enables a 'chat' functionality on every job in the job list that is in progress.