Core TSIs : Work Orders : Working with Work Orders : Logging department history
Logging department history
You can keep track of changes made to Departments fields by enabling the History functionality. History includes the user who changed the value in a field, the old and new values of the field and the time and date at which the value was changed. You can select which data fields of a department you want to keep a history on. Your application manager can enable an automatic History option for individual fields belonging to departments in Field definer . Once this option is enabled, any changes to the field’s value are saved automatically. These changes can then be viewed on the Departments history selection step.
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For details on enabling automatic history, see Setting field attributes in Field definer .
With the appropriate authorization and configuration, you can also manually add a history of changes to the selected department, via the action panel. Any comments you want to make on changed data for the selected department can be specified in the Comment field and subsequently saved.