Customer ideas tab
The Customer ideas tab displays a list of items that are yet to be implemented.
The items in this list represent ideas for improvement as suggested by customers.
Customer feedback is greatly valued by the Planon organization. To be absolutely transparent as to what the status of submitted ideas is, Planon is publishing this list in the Online Release Notes.
Process
1. Once an idea is submitted by a customer, Planon Support will route it for assessment to the relevant product owner/product manager.
2. Within a month, the idea is either approved or rejected (this will be communicated with the customer directly).
3. Each quarter, the list is prioritized to ensure that the most value-adding ideas will be implemented first.
4. When an idea is picked from this list, the relevant team has 6 months to implement it. These ideas are then published in the Online Release Notes > Customer ideas tab.
The due date displayed on this tab lists the date by when this feature is committed to be delivered at the latest.
 | Ideas can still be removed from the list, for example, if the reasons for implementing an idea are overtaken by new developments. |