Customer ideas tab
The Customer ideas tab displays a list of items that are planned to be implemented.
The items in this list represent ideas for improvement as suggested by customers.
Customer feedback is greatly valued by the Planon organization. To be absolutely transparent as to what the status of submitted ideas is, Planon is publishing this list in the Online Release Notes.
Submitting
Like a question or a problem, an idea can be registered as a ticket. Planon Support will initially assess the idea. It can then either be Accepted or Rejected.
Accepted
If an idea is an improvement that fits Planon's strategic policy, it will be accepted. It will be picked up within 6 months and delivery is within 3 months once the idea is started.
Even if it is a complex solution that requires significant effort, it will be accepted.
Valuable ideas that cannot be picked up within a reasonable time frame will be placed on a CSE backlog for future consideration.
Your idea will be part of the quarterly release plan and communicated this way.
Rejected
There can be multiple reasons why your idea cannot be accepted, based on software policy, product vision or feasibility reasons. In that case, the customer will be informed via a personalised message from the product manager in the ticket, along with an explanation.
Ready
When an idea is available in the next release, the customer will be informed via the ticket. All other Planon users can see the list of ideas in the release plan and in the (online) release notes.
 | Ideas can still be removed from the list, for example, if the reasons for implementing an idea are overtaken by new developments. |