Configuring navigation from Service Desk to back-office TSIs
To configure a ‘jump’ from the Web Client > > to the back-office TSIs - Work Orders or Reservations.
The purpose is to enable users (service desk employees) to edit the selected service request or reservation, after is is submitted.
To configure a navigation action for service requests
Procedure
1. Go to ProCenter modules > Web configuration > Service desk.
2. Select the relevant main Service desk web definition and expand the structure.
3. Select the sub web definition Service desk -edit > Service request list.
4. On the page/block panel, select the Details page.
5. On the data panel, click the Actions tab.
6. In the Button / hyperlink section, select To Work Orders .
7. On the Action properties tab, click the Select a value button in the TSI for viewing/editing field.
8. Select the relevant TSI, for example Work Orders .
9. Click OK.
10. Make sure the Is visible field is set to Yes.
11. In the Label field, select and edit translations as required.
12. Click Save.
To configure a navigation action for reservations
Procedure
1. Go to > > .
2. Select the relevant main Service desk web definition and expand the structure.
3. Select the sub web definition > .
4. On the page/block panel, select the Details page.
5. On the data panel, click the Actions tab.
6. In the Button / hyperlink section, select To Reservations.
7. On the Action properties tab, click the Select a value button in the TSI for viewing/editing field.
8. Select the relevant Reservations TSI.
9. Click OK.
10. Make sure the Is visible field is set to Yes.
11. In the Label field, select and edit translations as required.
12. Click Save.