Service list
You can link a Service list web definition to the Add panel in Service Desk, but also to other Web Configuration definitions. By doing so, you make sure that the order types (service requests and reservations) added by end users are based on relevant standard orders.
The Service list web definition can contain different types of web definitions. For Service Desk however, only service calls and reservations can be shown.
The Service list web definition that is linked to the Add panel in Service Desk consists of 3 blocks:
• Standard order block. This block is used to filter results, based on the fields of the related standard order. Only Order fields that are defined as 'In use' in FieldDefiner can be selected. If you want users to be able to filter standard orders in accordance with the Search panel, every field configured on the Search panel must also be configured on this block, as (invisible) search field.
• Search block. This block is used to add additional filter criteria to the web definition itself. All fields configured on the service request’s or reservation wizard’s web definition are shown.
• List block. In this block, you can configure the fields to be shown and make additional settings. Note that only fields of the web definition can be selected. By default, the Service field is selected, which shows the (translated) name of the standard order (if multiple web definitions exist for the same standard order, the (translated) name of the web definition is shown between brackets).