Application management : Configuration : Self-Service : Web configuration : Configuring web definitions : Web configuration : Service Desk : Linking the Add panel to a Service list
Linking the Add panel to a Service list
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A pre-configured Service list is available for Service desk by default. Use this procedure only if you want to use a different Service list.
If you link the Add panel to a Service list, the service requests and reservations based on standard orders are added as follows:
• Service calls web definitions for service requests
• Reservation wizard web definitions for reservations
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In order to enable filtering of the Add panel based on criteria entered in the Search panel, the fields that are defined on the Search panel should at least be present as (invisible) fields in the Search standard order block.
Procedure
1. Go to ProCenter modules > Web configuration > Service desk.
2. Select the relevant Service desk web definition.
3. On the data panel, the default service list is displayed in the Services add panel field.
4. If you want to link a different service list, select it from the dialog box and click OK.
5. Click Save.