Configuring the Service desk View panel
You can configure the View panel using a Service Desk Edit definition. This enables end users to view and edit existing service requests and reservations.
The View panel initially shows all existing requests and reservations in two tabs:
• Service requests: displays all non-archived main orders.
• Reservations: displays all non-archived main reservations.
You can also additionally define:
• which search fields /operators are used to filter the list.
• which fields are shown in the list.
• which fields / bars are shown on the Details page that is opened on clicking a row of an order in the View panel.
Preconditions
• Only Order fields that are defined as 'In use' in Field definer can be selected for Search, List or Details blocks.
• In order to filter the View panel (Edit block) based upon the data entered in the Search panel, the same fields that are defined for the Search panel must be present on the View panel. They can be made visible through settings in Field definer.
Procedure
1. Select the Service Desk web definition.
2. In the data section, open the dialog in the Services view panel reference field.
3. From the dialog box, select the relevant Service Desk Edit definition and click OK.
4. Click Save.
The Service Desk Edit definition is added as a sub to the Service desk web definition. You can now select the new Service Desk Edit definition and adjust its settings, enter translated navigation names and edit the related List page as required.