Configuring navigation from Service Desk to back-office TSIs
To configure a ‘jump’ from the Web Client > > to the back office TSIs - Work Orders or Reservations.
The purpose is to enable users to edit the selected service request / reservation, as required.
To configure navigation for service requests
Procedure
1. Go to Sites > Web definitions > Service desk > Service requests > Details.
2. In the data section, click the Actions tab.
3. In the Button / hyperlink tab, select To Work Orders .
4. In the Action properties tab, click the reference button on the TSI for viewing/editing field.
5. Select Work Orders .
6. Click OK.
To configure navigation for reservations
Procedure
1. Go to Sites > Web definitions > Service desk > Reservations > Details.
2. In the data section, select the Actions tab.
3. In the Button / hyperlink tab, select To Reservations.
4. In the Action properties tab, click the reference button on the TSI for viewing/editing field.
5. Select Reservations.
6. Click OK.