Adding details to standard orders
You can add details to most standard orders, such as estimates, costs, keywords, questions, and order lines.
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Standard planned maintenance orders cannot have details.
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For more information on estimates, costs and order lines, see Service Manager.
Keywords and questions can be added to standard orders to help end users find a relevant standard order more quickly and easily. For a description of these fields, see the following table.
Keywords are used in Standard order dialog boxes in relevant TSIs.
Selection step
Description
Keywords
You can use the Standard orders details selection level > Keywords selection step to link keywords to a standard order, to make it easier for end users to find a standard order, even if you are not sure to which work order group or trade the request concerned belongs.
Questionnaire
Displays the questionnaires that are linked to the standard order. The sequence number determines the display order of the questionnaires in the linked standard order in the Service Manager TSI.