Planon AppSuite synchronization via Background actions
In Planon AppSuite, all essential order-related data is sent from the app to the back-office through an outbox-inbox mechanism. Whether field engineers are working online or offline, all relevant app actions are collected in an outbox on the app.
• If they are working online, the outbox will immediately send the data to the back-office.
• If they are working offline, the data remains stored in the outbox until they are online again.
All outbox data is sent from the outbox to the AppSuite inbox in > . Here, a back-office employee can monitor and assess the background actions. Those actions that completed with errors must be queued for a retry.