Outsourcing agreement
Outsourcing agreements with customers are used to link subcontractors to maintenance work that is contractually agreed with a customer.
During the negotiations between Service Provider and customer, an agreement may be required as to which activities will be outsourced to a subcontractor, and for which period. In this agreement, service provider and customer jointly agree to deploy a specific subcontractor to outsource maintenance work to. The maintenance work in the agreement is contractual work (on contract line level of the customer contract). Both the outsourcing agreement and the evaluation period are used to determine:
• the execution periods and scope of the maintenance work;
• the agreed subcontractor.
Links
You can link multiple contract activity definitions to an outsourcing agreement. The outsourcing agreements and linked contract activity definitions are used to divide the maintenance activities into different Outsourced maintenance proposals when the work is being outsourced to a subcontractor.
 | Outsourcing agreements are not part of any legally binding contractual agreements between Service Provider and subcontractor. |
Statuses
There are three system statuses available for outsourcing agreements:
• Inactive (default, initial status) - Inactive agreements are ignored when generating outsourced maintenance proposals
• Active - agreements with this staus are included when generating outsourced maintenance proposals
• Ended - if an outsourcing agreement comes to an end, select Ended. As a result, you can now no longer generate outsourced maintenance proposals or outsourced assignments. Any linked contract activity definitions become available for re-outsourcing to a different subcontractor, under a new outsourcing agreement.
 | Once ended, the outsourcing agreement cannot be reverted to a previous status! |