Core TSIs : Service Level Agreements : Service Level Agreements - Field Descriptions : SLA search priorities - Fields
SLA search priorities - Fields
Field
Description
Code
Enter a code to uniquely identify the search.
Description
Enter a name for the search.
Search sequence
Enter a number which indicates the priority for the combination of SLA search fields. The lowest number takes the highest priority.
For example, in a sequence from 1 to 5, 1 has the highest priority.
SLA search fields 1 to 10
In these fields, enter the search criteria for the SLA search priority. The search is performed using the combination of fields in which search criteria are entered. Example, if Property is selected in SLA search field 1 and Department is selected in SLA search field 2, the SLA is searched using the combination of both fields.
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A setting in FieldDefiner allows you to specify if sub elements must also be included when finding SLAs for the hierarchical elements Property, Department, Asset, Asset group and Order group.
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For more information, see FieldDefiner > Settings for the SLA search priorities business object.