SLA Management in PMFS
Planon Mobile Field Services is fully compliant with SLA Management. The actual Time to Attend (TTA), Time to Fix (TTF), 'Stop the clock' and 'Resume work' are set by the field worker based on an action in the mobile workflow. These KPIs (Key Performance Indicators) are automatically set by using the corresponding actions on the job menu.
The actions such as Start work, End work and Temporary fix must be configured in the PMFS action configuration settings.
 | For more information about configuring the actions, refer to Supporting data > Action and reason configuration (MM and PMFS) and the PMFS - Configuration Guide. |
In PMFS, the 'Stop the clock' KPI is set after the field worker selects a reason for a mobile action. This will stop the work. These actions can be Wait, Pause, Discontinue and Decline EHS check.
 | TTA and TTF KPIs can only be configured for Reactive orders. There is no SLA support for Planned Preventive Maintenance (PPM) orders. |