Monday 14:00

Monday 16:00

Monday 18:00

Monday 22:00

Tuesday 02:00

Tuesday 06:00

Friday 17:30

Friday 19:30

Friday 21:30

Saturday 11:15

Saturday 17:15

Saturday 23:15

Saturday 16:15

Saturday 22:15

Monday 04:15

TTC is skipped to Monday, due to the fact that Sunday is generally a non-working day.

Due to fact that the call is reported on Saturday the 24/6 calendar for TTC calculation only Sunday will be skipped.

Saturday 22:00

Monday 02:00

Monday 06:00

TTR and TTC are skipped to Monday, due to the fact that Sunday is generally defined as a non-working day. Due to 24/6 calendar for TTC calculation only Sunday will be skipped.

Sunday 11:45

Monday 10:00

Monday12:00

Sunday is a non-working day, so TTR and TTC are calculated by applying the main calendar.

The main calendar is defined for Monday until Friday between 08:00 and 18:00.

Friday 25th December 12:00 (Christmas Day)

Monday 10:00

Monday12:00

Friday 25th December and Saturday 26th December are defined as bank holidays (Christmas days). Bank holidays are configured as a non-working day. Sundays are also defined as non-working days, so TTR and TTC are calculated by applying the main calendar.

Thursday 24th December 22:00

( Christmas Eve )

Monday 02:00

Monday 06:00

TTR and TTC are skipped to Monday, due to the fact that Friday 25th December and Saturday 26th December are defined as bank holidays. Bank holidays are configured as non-working days. Sunday is also configured as a non-working day.

Due to fact that the call is reported on a Thursday, the 24/6 calendar for TTR and TTC will be applied where the non-working days (bank holidays and Sunday) are not taken into account for KPI calculation.