Core TSIs : Service Level Agreements : Service Level Agreements - Concepts : Validity calendar
Validity calendar
The validity calendar specifies the valid dates and times for a sub SLA. The (sub) SLA is considered to be valid during the working hours of the selected validity period in the calendar.
In this example the validity period is defined for Monday, Tuesday, Wednesday, Thursday, Friday and Saturday between midnight (00:00) and 8 AM (08:00).
Screen capture of SLA validity calendar for the defined days and time