In Planon, an SLA scope is very specific and defines to which aspects of an organization an SLA applies. For example, Property, Department, Cost center or an combination of these.

An SLA scope is linked to an SLA contract line and an SLA. When an SLA is searched, Planon Procenter will look for a scope that matches the data entered in the order. When a unique match is found the related contract line is set and the related SLA is applied to the order.