Service Level Agreements - Frequently asked questions
How can I find the SLA I am looking for?
Tip: Do the following checks, as this is not automatically checked by the system:
• The contract line should be in the Active status.
• The contract line should be valid at the insert date-time.
• Check if there are any duplicate scope records (in which case it is not clear which SLA to pick).
• Check whether scope records were defined at all and whether these scope records are correct.
• Check if you completed the required fields on the order or request.