Importing standard work orders
To create SLAs for external services (work orders), you can import all standard work orders to the Services elements list. These standard work orders can also be used as external SLA services.
Procedure
1. Go to Services.
2. On the action menu, click Import standard work orders. An alert appears, specifying the number of standard work orders that will be imported during this action.
3. Click Proceed.
4. Click Refresh list on the toolbar in order to view the imported standard work orders.
You have now imported standard work orders.