Importing standard requests
To create SLAs for internal services (requests), you can import all standard requests to the Services elements list. These standard requests can also be used as internal SLA services. This is a once-only action when you start configuring SLAs.
Procedure
1. Go to Services.
2. On the action menu, click Import standard requests. An alert appears, specifying the number of standard requests that will be imported during this action.
3. Click Proceed.
4. Click Refresh list on the toolbar in order to view the imported standard requests.
You have now imported standard requests.