Core TSIs : Service Level Agreements : Preparing SLAs - Contracts : Applying SLA costs
Applying SLA costs
Typically, SLAs are used to apply standard services against standard costs. For enhanced flexibility it is possible to use SLAs and differentiate costs so that a different cost structure can be applied to a standard service.
Example
Consider servicing an air conditioning unit on the ground floor versus one on the 20th floor in a building with elevators going up to the 15th floor only.
It takes considerably more effort to service this equipment on the 20th floor. Consequently, this results in extra costs that need to be reflected in the invoice.
In Planon ProCenter , this can be done as follows:
Procedure
1. Create a contract (CNTR) with two contract lines.
2. Link an SLA (SLA1) to these lines.
• Do not specify costs for the first SLA contract line (case 1)
• Specify costs for the second SLA contract line (case 2)
SLA Contract line
Copy costs
SLA Cost line
Scope
Priority
Costs
Charged
Case 1
1
No
No
1
1 hour
€100
€100
Case 2
2
No
€125
2
1 hour
€100
€125
Based on the scope, the Contract / SLA contract line will be found.
• In case 1, no SLA costs are copied to the SLA contract line. The SLA costs will be derived as defined in Supporting data .
* 
For more information, refer to Supporting data .
• In case 2, SLA costs are specified for €125 at SLA contract line costs > SLA scopes & activities. These costs will be charged against the service provided.