Adding an internal or external service
Before configuring the SLA services, first check which SLA services already exist within your organization for both requesting parties and for parties carrying out work.
 | A service can be hierarchical. A hierarchy is used to describe a set of services in a logical context. |
To add an internal or an external service, follow the steps below:
Procedure
1. Go to Supporting data > Services TSI > Services selection level.
2. On the action menu, click Add Internal services or Add External services, as required.
3. In the data section, specify a Code and a Description for the service.
4. Click Save.
You have now added a service.
| | On the Graphical viewer tab, the selected service is displayed graphically as a Configuration item with all its related assets and services. |
| | For more information on the Graphical Viewer / CI viewer, refer to Assets > Graphical Viewer in Asset Management. |