Adding an internal or external SLA
You can add an internal or an external SLA as follows:
Procedure
1. Go to Supporting data > Services TSI > Services > Service details selection level.
2. On the action panel, click Add Internal SLA or Add External SLA.
In the data section, complete the relevant fields. For a description of these fields, see Internal or external SLA - Fields.
3. Click Save.
 | Use the Link contract lines option in the Links action panel to link SLAs to an SLA contract line. For details on linking SLAs to a contract line, see Adding contract lines. |